Solutions for Aged Care Providers
Our Aged Care IT Services are purpose-built to support the unique operational and clinical requirements of aged care providers. Our experienced team understands the vital role technology plays in improving resident care, staff productivity, and meeting compliance and regulatory requirements.
We specialise in the ongoing support and management of all IT services for aged care and home care providers, covering everything from day-to-day user support and computer management to cyber security, internet, and phone systems. We work closely with third-party vendors to ensure seamless integration of clinical and operational systems, and have extensive experience delivering complete IT infrastructure for new aged care facilities, including network design, server implementation, and technology fit-out.
With a deep understanding of sector-specific compliance requirements, such as those outlined by the Aged Care Quality and Safety Commission, we ensure every solution we implement aligns with best practices for data security, uptime, and resident privacy. Whether it’s a greenfield build, upgrade of legacy systems, or providing a fully managed service, our team is ready to support your aged care organisation at every stage.
Aged Care IT Services Perth
We offer a range of specialised IT services designed to keep aged care providers connected, compliant, and operating efficiently.
IT Systems Management
We provide complete management of all IT systems within your aged care facility, including servers, workstations, cybersecurity, backups, and essential software, ensuring your technology remains secure, and available 24/7.
Communications
We deliver secure, high-performance communication solutions tailored for aged care, including business-grade internet, inter-site connectivity, and advanced phone systems designed for 24×7 operation.
Vendor Management
We work directly with third parties, such as pharmacy providers, electronic health record providers, and nurse call vendors, offering a single point of contact for all technology matters.
Project Capabilities
In addition to providing ongoing support for aged care clients, we have extensive expertise in designing and building new aged care facilities.
Full design and documentation of IT infrastructure for new aged care facilities, including server rooms, network infrastructure, wireless coverage, nurse call, end user computing, and communications systems.
Implementation of robust, high-availability network and server infrastructure to support resident and clinical systems, administrative operations, and support compliance requirements.
Liaison with external vendors to ensure seamless integration of nurse call systems, medication management platforms, electronic health records (EHR), access control, and other technologies.
Delivery of systems aligned with data security and operational compliance standards, including those set by the Aged Care Quality and Safety Commission, Essential Eight and others.
Implementation of advanced cyber security solutions to protect sensitive resident data and clinical systems, aligned to industry best practice and tailored to the unique needs of aged care.
Comprehensive project delivery from detailed design and planning through to commissioning and testing, while working closely with architects, builders, and 3rd party software providers.
Proven Track Record
We have a proven track record of delivering secure, reliable, and standards-compliant IT solutions for residential aged care, and home care providers.
Cloud Email Migration
Zone Technology was asked to migrate a Perth based Aged Care Provider’s email systems from their ageing on-premesis server to Microsoft Office 365. The organisation had experienced frequent email outages, impacting staff productivity and resident care.
With communication being critical in a care environment, Zone Technology migrated the provider to Microsoft 365, delivering a seamless transition with minimal disruption to daily operations. Mailboxes, calendars, and shared resources were migrated efficiently, and staff were supported with onboarding and training to ensure a smooth adoption. The result was a significant improvement in communication reliability, access across devices, and overall user experience.
In parallel with the migration, our team conducted a comprehensive ICT security audit across the organisation. This included a review of network infrastructure, endpoint security, access controls, backup practices, and compliance with essential security standards. We delivered a detailed report outlining identified risks and provided a clear roadmap for remediation, ensuring the organisation had the visibility and guidance needed to strengthen their cyber resilience and safeguard sensitive resident and organisational data.